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Help & docs

How everything works.

Short, practical guides for every part of SCOUTRE. Still stuck? Email support@scoutreapp.com. Our US-based customer service team is available 7 days a week, 9 AM–5 PM Eastern Time.

Getting started

Create your account at app.scoutreapp.com with email and password, a magic link, or Continue with Google. Add the app to your phone's home screen so it opens like a native app.

Before your first drive

  1. Allow location access when prompted. GPS parcel matching is the heart of the app.
  2. Open Settings and pick your navigation app (Google or Apple) and distance units (feet or meters).
  3. Do a test capture on your own street to learn the flow before you are out working.

Capturing a property

There are two ways to start a lead:

  • Tap it on the map. The in-app map shows property lines and house numbers, so you can tap any house — even one you're not standing in front of — and pin the exact parcel, not the one next door.
  • Use GPS at the curb. Standing in front of a property, the app matches the parcel around you from your location.

Either way, the capture flow is the same:

  1. Tap + Capture (or tap a house on the map). The app shows the nearest parcels with distance, owner name and street photo, and marks its best guess. The GPS accuracy badge at the top shows how precise your fix is.
  2. Tap the correct parcel. If GPS accuracy is poor (a red badge with a high foot count), step away from the car or buildings and tap refresh.
  3. Set the distress level from 1 Clean to 5 Severe. Each level shows guidance text so ratings stay consistent.
  4. Tag What you see: choose from 23 observations like overgrown lawn, tarp on roof, boarded windows, code notice, abandoned vehicle, green pool, storm damage, utilities off and more.
  5. Tag What happened if you took action: 15 tags including left sticky note, looks vacant, knocked no answer, talked to owner, talked to neighbor, left door hanger, left business card, talked to tenant, owner interested, not interested, set callback, got phone number, mailed letter, couldn't access and confirmed vacant.
  6. Add photos with Take photo, record a voice note with the red button, or type a note.
  7. Tap Save. The property joins your Leads with status New.
Tip: speed beats perfection. Parcel, rating, two tags, one photo, save. You can enrich any lead later with Edit in Capture.

Property data, coverage & signals

SCOUTRE represents 160M U.S. properties—approximately 95% of U.S. property coverage. Records are cleaned, organized and transformed into a property file that is easier to read in the field.

From raw records to clear signals

See distress and ownership context without decoding county fields.

High-priority indicators include pre-foreclosure, inherited, tax lien, lien, absentee owner and vacancy. Additional signals cover auction, bank-owned status, judgments, equity, buyer history, deeds, financing and MLS status.

160MU.S. properties
≈95%property coverage
800+county partnerships
Dailysale and ownership processing
SIGNALSShown in Property tab
PreforeclosureTime-sensitive distress
Inherited Tax lien Lien Absentee owner Vacant
Other signal groups:Foreclosure and auction · ownership and occupancy · equity and financing · liens and judgments · deed and life events · buyer and MLS status
Complete signal reference Availability varies by property, county and source.

Ownership & occupancy

Lives hereDoesn’t live hereOwner occupiedOut-of-state ownerAbsentee ownerIn-state absenteeCorporate ownedCash buyerInvestor buyerHomesteadHOA

Equity & financing

20% downHigh equity40%+ equityFree & clearAdjustable rateAssumablePrivate lender

Distress & legal

VacantPreforeclosureForeclosureAuctionBank ownedTax lienTax delinquentLienJudgmentSpousal deathProbateEvictionBankruptcyDivorceCode enforcement

Deed, listing & property context

Death transferInheritedQuit claimSheriff’s deedDeed in lieuTrustee saleExpired listingFSBOFlood zoneMobile home
New sales & ownershipTracked per county
County public recordsTypically weekly to monthly
Participating MLS boardsListings refresh in real time

Coverage, field availability and update cadence vary by county, source and participating MLS board. Confirm material facts before making a transaction decision.

Open any lead to see the available property file:

  • Matched property: address, street photo, market chips (Existing, Off Market or On MLS) and the APN.
  • Valuation, equity & mortgage remaining: estimated value, equity, years owned, estimated balance remaining, approximate years left, lender, lien position, loan type, original amount, recorded date, maturity and loan history when available.
  • Comps: expand to view 10 nearby comparable sales.
  • Sale and deed history: recorded dates, amounts, deed types, purchase LTV, down payment, document details and prior transfers when available.
  • Tax & assessment: market value, assessed value, annual property tax and assessment year when available.
  • Building: year built, beds, baths, finished sqft, stories and land use.
  • Legal & location: subdivision, zoning, lot size and census tract.
  • Street View: one tap to eyeball the house from the curb.

Skip tracing

In the Owner Contact card, tap Trace. SCOUTRE searches an owner-contact source covering 150M+ U.S. residential property records across every state and U.S. territory. When contact data is available, the owner shows a Traced badge and the Call, Text and Email buttons display how many numbers and emails were found.

Stop getting old numbers. Skip trace with recent phone, email & owner info available.
What comes back

Owner contacts with phone-level screening context.

Numbers are labeled Wireless or Landline and can return four separate flags. Review the flags individually; a missing flag is not authorization to contact.

150M+residential property records in the source
70–95%provider-reported match range; input quality matters
4 flagsreturned for screening context
Unlimitedtracing and re-tracing in SCOUTRE
Federal DNCNational Registry match flag
State DNCIndividual state registry flag
DMA suppressionDirect-marketing preference flag
Known TCPA litigatorsAdditional phone-risk flag

Match rate means a lookup returned contact data; it does not mean every returned phone or email reaches the owner. Actual results vary and are not guaranteed.

  • Re trace refreshes contact data anytime. It is unlimited, like everything else.
  • Add contact manually lets you store a number or email you got from a neighbor or a door conversation.
  • On the map, traced properties show a filled marker under "Contacts pulled" so you can see coverage at a glance.

Calling, texting, emailing

All outreach runs through your own phone, so sellers see your real local number and you pay no platform fees.

  • Call: opens the number picker; tap Call next to the number you want and your phone dials it.
  • Text: opens your messages app with the owner's number filled in. Type your message and send.
  • Email: pick from the traced emails, choose one of your saved templates, and SCOUTRE prepares a personalized message in your own mail app.

Turn a traced lead into a ready-to-send email

  1. Open the Owner Contact card and tap Email.
  2. Choose the traced email address you want to use.
  3. Select one of your saved email templates.
  4. Review the personalized draft in your own email client, then decide whether to send it.

After any attempt, advance the lead status (to Contacted once you reach the owner) and drop a voice note with the result while it is fresh.

Compliance note: DNC scrubbing is a screening aid. It does not create consent, authorization or a legal right to call or text, and no flag can determine every rule that applies to a contact. Before outreach, confirm your lawful basis and any required consent, check applicable federal and state requirements, maintain your own do-not-call requests, and stop contacting anyone who asks. You are the caller or sender and are responsible for each contact.

Voice notes, photos & notes

  • Voice notes: tap the red record button, speak, stop. Each recording is saved as its own note on the property, so "spoke with the owner" and "neighbor says they moved to Georgia" stay separate and scannable.
  • Photos: taken inside the app, stored on the lead. Up to a grid per capture, add more anytime.
  • Written notes: the Notes field on the capture screen, for anything typed.

Lead statuses

Tap the status chip on any lead to advance it through one clear pipeline:

  • New: captured, not yet worked.
  • Contacted: you reached the owner. The real conversation has started.
  • Analyzing: you're underwriting the deal.
  • Offer Sent: your offer is out.
  • Negotiating: back-and-forth on terms.
  • Under Contract: signed and moving toward close.
  • Closed: done. Leads that don't work stay stored and searchable.

Filters, search & map

In Leads, use the search bar for owner names or addresses, and tap Filters. The filter drawer is organized in sections — open only what you need:

  • Sort: Newest, Oldest, Distress score, Equity %, Est. value, Sqft, Follow up soonest
  • Status: New, Contacted, Analyzing, Offer Sent, Negotiating, Under Contract, Closed (multi select)
  • Contact: Has phone / No phone, Has email, Traced / Not traced
  • Follow up: Overdue, Today, Next 7 days, Scheduled, None
  • Capture: Has photos, Has notes, Distress score, Captured in last 7/30/90 days
  • Financial: Equity % buckets, estimated value ranges, has mortgage vs free & clear
  • Property: Square footage, beds, baths, year built, pool, HOA, property type
  • Ownership: Absentee, out of state, owner occupied, corporate, inherited, long time owner
  • Distress: Pre foreclosure, auction, bank owned, tax lien, tax delinquent, vacant and county signals
  • MLS: Active, pending, not listed, days on market
  • What you see / What happened: all 23 observation tags and 15 action tags

The footer shows a live "Show N leads" count as you pick filters. Active filters stay visible as chips under the search bar — remove any with one tap. Filter choices are remembered as you navigate. Toggle between list and map view; the map shows the filtered set. The Route button on any lead opens turn by turn navigation in your chosen maps app.

Deal analysis

Open any lead and tap Analyze Deal to run the guided underwrite. Your progress autosaves at every step, so you can leave and come back.

  1. ARV: pull nearby sold comps, include or exclude each with one tap, or add your own comp (only a price is required — the address field autocompletes). Your ARV is the average of the comps you keep, and a confidence score tells you how solid that number is. Adjust or override it when you know the street better than the data.
  2. Repairs: choose the fast per-square-foot mode (condition level — Light, Moderate, Heavy or Full Gut, each with low/recommended/high $ per sqft) or a detailed line-item breakdown across 16 repair categories with preset pricing. Only the active method sets your repair number. Contingency is applied once.
  3. Motivation: confirm or dismiss the pre loaded distress signals, answer the qualification questions, and get a transparent score built from those signals and your field notes. Informational — it prioritizes follow ups, it never changes your offer math.
  4. Exit Strategy: pick Wholesale Assignment, Fix & Flip, Rental, Creative Finance (seller financing / subject-to / hybrid), Double Close or Referral / JV — all on one screen. Each computes your maximum seller offer from its own inputs; the few numbers that drive the decision are shown up front, with the full assumptions tucked under Advanced.
  5. Offer & verdict: your maximum offer and a suggested opening offer, plus a clear deal verdict — strong, possible, thin or pass. Tap Approve offer when you're ready — nothing is marked approved until you do.

From the summary you can turn the deal straight into an offer email and a shareable PDF report — see the next section.

Making the offer & deal reports

Generate the offer email

When the numbers work, turn the analysis into a ready-to-send offer email in seconds — no retyping:

  1. From the deal summary tap Generate offer email.
  2. Pick which owner to address and which email on file to send it to.
  3. Choose a proven template, or save your own reusable templates in Settings.
  4. It's auto-signed with your name, company, phone and email. Tap Open in Mail to send from your own mail app, or Copy to paste it anywhere.
Tip: set your signature (name, company, phone, email) once in Settings and every offer email is signed as you.

Export a shareable deal report

Produce a clean, professional PDF of the whole deal — property, numbers, offer and verdict — to send to a cash buyer, a partner, or keep in your files.

  • One-tap export and share straight from the lead.
  • Includes owner, property data, ARV and confidence, repairs, exit strategy and your offer — all in one document.

Follow ups & calendar

  1. Tap Add follow up on any lead.
  2. Use a quick pick (Tomorrow, In 3 days, Next week) or the calendar, then choose Morning, Midday, Afternoon, Evening or a custom time.
  3. Add a note about what the follow up is for.
  4. Tap Save, then optionally Google to add it to Google Calendar or .ics (Apple) to add it to Apple Calendar.

Work your schedule from Filters → Follow up → Overdue or Today.

Settings & account

  • Activity: total captures and last 7 days at a glance.
  • Mail & outreach: manage Business Identity, print branding, reusable postcard and letter copy, offer emails, the personalized cash-offer page and Mail HQ.
  • Navigation app: choose Google or Apple for Route buttons.
  • Calendar: choose where “Save to calendar” adds follow-ups.
  • Distance units: feet or meters for GPS accuracy and nearby parcels.
  • Tutorials: replay Drive Scout, Capture, Direct Mail, Mail Templates, Cash-Offer Website, Pipeline, Deal Qualification and Offer lessons at any time.
  • Subscription, Help & FAQ and Contact support live here too, plus Sign out.

FAQ

Does it work outside Florida?
Yes. SCOUTRE represents 160M U.S. properties, approximately 95% of U.S. property coverage. Available fields and record depth vary by county and source.
How often is property data updated?
SCOUTRE processes new sales and ownership changes daily. County public-record updates typically arrive weekly to monthly, depending on each county. MLS listings refresh in real time from participating boards. Exact cadence varies by source and location.
Which investor signals does SCOUTRE create?
SCOUTRE cleans and organizes available source records, then presents pre-foreclosure, inherited, tax-lien, lien, absentee-owner and vacancy indicators alongside auction, bank-owned, judgment, death, spousal-death, corporate-owner, investor-buyer, cash-buyer, free-and-clear, high-equity, quit-claim, sheriff’s-deed, deed-in-lieu, trustee-sale, adjustable-rate, assumable and private-lender signals. Signals summarize available records; confirm material facts before making contact or transaction decisions.
How does estimated mortgage remaining work?
When supporting mortgage records and loan terms are available, SCOUTRE models an estimated balance remaining and approximate time left. The property card can also show lender, lien position, loan type, original amount, recorded date, maturity date and loan history. These figures are estimates—not a payoff statement—and coverage varies. Verify material debt before making a transaction decision.
What tax and assessment data can I see?
When available, the Property tab shows market value, assessed value, annual property tax and assessment year. Coverage and valuation methods vary by county. Confirm current tax obligations before making a transaction decision.
Is property data guaranteed to be error-free?
No property-data source is error-free. SCOUTRE cleans and organizes available data to make it more useful, but coverage, fields and timing vary by source. Confirm ownership, liens, value and other material facts before making a transaction decision.
What skip-trace match rate should I expect?
The underlying data provider says its customers report 70–95% match rates depending on input quality. Clean, complete property and owner inputs tend to perform better; partial addresses, owner moves and recent transfers can reduce matches. This is a provider-reported range, not a guaranteed SCOUTRE result. A match only means contact data was returned—not that every phone or email is current or reaches the owner.
Which DNC and risk sources are checked?
SCOUTRE can show four phone-level results: the Federal DNC Registry, individual State DNC registries, the DMA suppression list and a known-TCPA-litigator database. It also identifies Wireless or Landline when available. Read each flag separately before deciding what to do next.
Does a clear DNC result give me permission to call or text?
No. DNC screening does not create consent, authorization or a legal right to contact someone, and it cannot account for every federal, state or situation-specific rule. Confirm the lawful basis and any consent required for your exact outreach, maintain and honor your own do-not-call list, and stop when someone asks. You—not SCOUTRE—are responsible for every call, text and email.
What if GPS matches the wrong house?
The parcel picker always shows several nearby candidates with photos and owner names. Just tap the right one. For best accuracy, capture from the sidewalk in front of the property rather than from a moving car.
Can I capture a property I'm not standing in front of?
Yes. Open the map and tap the house directly — the map shows property lines and house numbers so you pin the exact parcel. GPS capture from the curb is just the second way to do it.
Can I research a property without driving there?
Yes. Open Nationwide Property Search from the CRM and enter any U.S. address. Confirm the exact property, review available owner and property intelligence, then add it to your CRM. If the property is already saved, SCOUTRE opens the existing lead instead of creating a duplicate.
Does every address return complete property data?
Address search works nationwide. Property fields, coverage and refresh timing vary by county, data source and participating MLS board. SCOUTRE currently represents approximately 160 million U.S. properties.
Can I capture properties when my connection drops?
Yes. Offline Property Capture saves GPS location, photos, observations, distress signals, field notes and continued route activity directly on your phone. It does not require a live map. Street maps and property information become available when connection returns. SCOUTRE then matches the property address, parcel, owner details and available mailing address, syncs the capture into your CRM and driving route, and prevents duplicate uploads.
Which push notification does the Direct Mail QR workflow send?
The QR code opens the personalized cash-offer page without sending a notification. When the homeowner submits the request, SCOUTRE sends “Cash offer requested” to the investor’s phone and records the request on the same property lead in My Captures and Mail HQ.
Can I send the offer to the seller from the app?
Yes. After you analyze a deal, tap Generate offer email — choose the owner and email on file, pick a template, and it's auto-signed with your details, ready to open in your own mail app or copy. You can also export a shareable PDF of the whole deal to send to a buyer or partner.
Can I capture while someone else drives?
Yes, and it is the fastest setup: one person drives, the passenger captures. Solo drivers should stop safely before using the app.
Is my data private?
Your captures, notes, photos and voice notes belong to your account and are not shared with other users.
How is the ARV calculated?
The ARV is the average of the comparable sales you selected — nearby sold comps you kept plus any custom comps you added. Toggle a comp on or off and the ARV recalculates instantly. The external AVM is shown for reference only and never enters the calculation.
Does the motivation score change my offer?
No. Seller motivation is informational — it helps you prioritize follow ups and gauge urgency, but the offer math uses only ARV, repairs, your exit strategy costs and the MAO formula. High equity also doesn't mean motivated: equity is deal feasibility, motivation is seller urgency.
Why is my offer lower than my exit ceiling?
Two ceilings protect you: the company MAO formula and your exit based maximum. The lower one always wins. The app tells you which one capped the number and why.
How do I cancel?
From Settings, anytime. Your data remains attached to your account if you come back.
I found a bug or want a feature.
Email our US-based team at support@scoutreapp.com any day from 9 AM–5 PM Eastern Time. Field feedback drives the roadmap.
US-based customer service Questions? Email our support team. Available 7 days a week · 9 AM–5 PM Eastern Time